Refund policy
Return policy L&L
How to start a return
Contact us at Lockedndloadedams@gmail.com to initiate your return.
Return Address:
Schepenbergweg 15
1105 AS Amsterdam
Once your return is approved, we'll send you a return shipping label with instructions. Items sent back without prior approval will not be accepted.
Note: Items damaged due to normal wear, stains, or customer-caused damage are not eligible for return.
For return questions, contact us at Lockedndloadedams@gmail.com.
Damages and Issues
Inspect your order immediately upon receipt. Contact us right away if the item is defective, damaged, or incorrect so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
- Custom-made items
- Sale items
- Gift cards
Contact us if you have questions about your specific item.
Exchanges
We don't offer direct exchanges. Instead, please return your item following our return process above and then place a new order for the item you want. This ensures you get exactly what you're looking for without delays.
Refunds
We'll notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days.
Your bank or creditcard company may need additional time to process the refund. If more than 15 business days have passed since we approved your return, contact us at Lockedndloadedams@gmail.com.
Cancellation
You may cancel your order within 24 hours of purchase, provided the item hasn't shipped yet. After 24 hours or once dispatched, cancellation is no longer possible. You'll receive your package and may return it following our 30-day return policy above.
To cancel an eligible order, contact us immediately at Lockedndloadedams@gmail.com.